Privacy Policy #

Introduction #

Your privacy is important to YakChat Ltd (“YakChat,” “we,” “us”). This Online Privacy Policy (“Privacy Policy,” “Policy”) describes what information we collect, how we collect it, and how it is used, disclosed, transferred, and safeguarded. It also describes your choices regarding use, access, and correction of your personal information.

This Privacy Policy applies to the information we collect through our website (“Site” “YakChat Site”) at  www.yakchat.com, our YakChat Customer Portal (“Customer Portal”), or when people sign up to use YakChat’s services (“Services”). The use of information collected through our Customer Portal shall be limited to the purpose of providing the service for which the Client has engaged YakChat.

1.  Changes to this Privacy Policy #

We may periodically make changes to this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will provide notice of such changes through a posting on this website prior to the change becoming effective, or via another reasonable means of communication. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions regarding this Privacy Policy you may contact us at info@yakchat.com.

2.  Information We Collect #

When you use the YakChat Site or sign up for the Services, YakChat may collect certain contact information from you, including without limitation: first and last name, organization name, city, state and zip code, email address, and phone number (collectively, “Contact Information”). When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information (“Billing Information”).

To improve the navigation experience on the YakChat site, YakChat also automatically receives and records information on our server logs from your browser, including the pages you request (“Site Information”).

Certain Site Information is collected through YakChat’s use of cookies. Cookies are sets of data which are stored by your web browser and which contain data. In as far as your consent is necessary in this respect, this will only take place if you have granted the required consent.

The same applies to web beacons and other standard collection tools. These tools help provide additional functionality to the YakChat Site and help us analyse use of the YakChat Site more accurately. We may also use cookies to help track the level of interest in different features of the YakChat Site and to compile data that can help us improve our Services. You can choose not to use cookies but then you will not be able to take advantage of certain features on the YakChat Site.

In addition to the collection of Site Information, in connection with your use of the Services, YakChat may collect information that is created or provided by you for such purposes (collectively, “Service Information”). For example, if you enable users to send SMS messages through the Services,  YakChat will collect and maintain the call data (recipient phone number, size and time of message and other transactional data).

Service Information may include information that is Personally Identifiable Data (as defined in the next paragraph).

The Contact Information, Billing Information, Site Information and Service Information may be referred to below, collectively, as the “Data”. “Personally Identifiable Data” means that data which directly, or used in conjunction with other provided information, enables the identification of a specific individual.

3.  How We Use the Information We Collect #

YakChat may use the Site Information to monitor the use of the YakChat Site and to improve the user experience associated with the YakChat Site. YakChat uses the Site Information internally and only as described in this Privacy Policy.

If you are not a customer of YakChat (i.e., if you have not signed up to receive the Services, YakChat will use your Contact Information only for the purpose for which such information was provided. For example, if you have signed up to receive product information from YakChat, we will use your Contact Information only to send you that information. You may always opt-out of the receipt of any of those communications.

You may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at:  info@yakchat.com

YakChat uses and stores Service Information only for the purpose of conducting business with you. For example, we will use your Contact Information to provide you with access to the Services you have ordered, as well as support services, technical updates, or updates on changes in YakChat usage policies. 

YakChat may also use your Contact Information to send you company updates and marketing offers and information as long as you have expressly consented to receiving these or in case we have received your Contact Information in the course of a purchase of our Products and Services and we limit such marketing communication to similar YakChat products and services. 

You may opt-out at any time from receiving marketing information from YakChat by clicking the link in the respective electronic marketing communication and as described in the preceding paragraph. You may not opt out from non-marketing communications, including service notifications and other operational updates. Note, YakChat’s use of the Service Information is also governed by the agreement you enter into with YakChat in connection with the Services (the “Services Agreement”). Please refer to the Services Agreement for specific provisions concerning confidentiality and data protection. In the event of any conflict between this Privacy Policy and the Services Agreement, the Services Agreement will control.

Also, for clarification, this Privacy Policy applies if you are a visitor to the YakChat Site or if you purchase the Services. If you use a third-party application or service that is integrated with  YakChat, then such third party’s privacy policy will govern the use, storage and disclosure of your data in connection with such application or service. 

YakChat may receive orders, subpoenas or other legal demands for Personally Identifiable Data that has been collected on behalf of such third-party providers through the use of their applications or services. In such cases, YakChat refers the party requesting the Personally Identifiable Data to the applicable third-party provider. That provider will respond in accordance with its own policies and may disclose your Personally Identifiable Data in response to such subpoena or other demand for information. Please remember that YakChat is not responsible for the policies and practices of such third-party providers. If you have questions about any such disclosures, you should contact the applicable provider directly. YakChat will have no liability in connection with any act or omission of any such provider with respect to your data or information or otherwise.

4.  Security #

The security of your personal information is important to us. YakChat takes reasonable precautions such as policy-based access control to protect Data in our possession. We have implemented administrative, technical and physical safeguards designed to protect the personal information you provide on the Site against accidental, unlawful, or unauthorized destruction, loss, alteration, access or misuse.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once it is received by YakChat.

Despite these precautions, no system can be completely secure and there remains a risk that unauthorized access or use, hardware or software failure, human error, or a number of other factors may compromise the security of your information. While YakChat strives to protect your Data, YakChat does not guarantee its security.

If you have any questions about the security of your personal information, you can contact us at info@yakchat.com.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5.  How We Share the Information We Collect #

YakChat does not share or disclose any of your Personally Identifiable Data except as described in this Section.

(a)  Agents, consultants and related third parties

YakChat uses third-party vendors to perform certain business-related functions. Examples of such functions include data storage services, database maintenance services, and payment processing. When YakChat employs such third-party vendors to perform services on its behalf, YakChat will only provide them with the Personally Identifiable Data that they need to perform their specific function. Each third-party vendor is required to keep such Personally Identifiable Data confidential and not to use such Personally Identifiable Data for any purpose other than providing services to YakChat.

(b)  Affiliates

YakChat may share Personally Identifiable Data with entities that are controlled by, or under common control with YakChat  (each, an “Affiliate”) for the purpose of assisting YakChat in providing its Services to you. In that event, any such Affiliate will use Personally Identifiable Data solely as permitted under this Privacy Policy.

(c)  Business transfers

YakChat reserves the right to sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personally Identifiable Data may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of YakChat may continue to use your Personally Identifiable Data as set forth in this policy.

(d)  Legal requirements and other circumstances

YakChat may disclose Personally Identifiable Data if required by law or if it believes in the good faith belief that such action is necessary to: (a) comply with a legal obligation, (b) protect and defend the rights or property of YakChat, or (c) to protect the property or safety of users of the YakChat Site or Services or any third party.

If YakChat is required by law to disclose any of your Personally Identifiable Data, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena, or court or administrative order. In addition, if YakChat does not believe the disclosure request has been properly issued, then YakChat will object to such request.

(e)  California Online Privacy Protection Act Notice (CalOPPA): 

YakChat does not collect Personally Identifiable Data about a consumer’s online activities over time and across different Web sites when consumers use the YakChat Site or Services, However, YakChat does allow certain third-party services to track its users on the YakChat Site and other third-party sites over time. Such third-party services are used to support more effective marketing and advertising programs. YakChat does not provide any Personally Identifiable Data to those parties.

6. Access #

You can request information about the personal data we have stored about you by contacting us at info@yakchat.com. You can also request deletion of your personal information.  We will respond to your request within a reasonable timeframe. Please be aware that when you ask us for these things, we will take steps to verify that you are authorized to make the request.

In the event that you have volunteered Contact Information and/or provided Billing Information, you may correct or amend that information by logging in to your account profile or by contacting us at info@yakchat.com.

7. How to Contact YakChat #

If you have any questions or comments about this Privacy Policy or our data collection and use practices, or if you would like us to update the information we have about you or your preferences, please contact us at info@yakchat.com, or at the following:

YakChat Ltd

Belfield House

Chepstow

NP16 7NU

United Kingdom

 

Telephone U.S:  (425) 385 0385

Telephone UK:   0117 325 4566

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