Frequently asked questions
How do free texts work?
Text credits for each plan are calculated by multiplying the number of free texts included in the plan by the standard text rate.
Each user’s free credit sum is added to the subscription as a whole and is refreshed on the 1st day of each month. The free credit balance is refreshed, not accumulated, each month.
What if I need to send more texts?
It’s easy to add text credits to your subscription, using one of our text credit top-up bundles. When you’ve used all your free texts for the month, simply continue texting, using your top-up credit balance.*
* When no credit remains, subscription users will not be able to send or receive texts.
What if I use all my free texts?
If you need more texts than are provided within your plan, or if you use the Pay-As-You-Go service, you can purchase additional texts here in bundles of $10, $20, or $50.
Can I send texts to other countries?
Is it possible to send pictures in a text?
Absolutely. In the USA and Canada, you can include pictures in the texts you send and receive, using MMS. Unfortunately, MMS is not supported in the UK or Australia just yet.
Can I send texts to any mobile phone?
Yes. You can send texts to any mobile/cellular phone and some landlines. And your contacts won’t have to download any software to receive your texts.
Why is the add-on option to SMS-enable my Microsoft Number more expensive?
Microsoft numbers cannot be SMS-enabled in the standard way used by most SMS carriers. So we’re obliged to use a specialist third party to provide the service. Regrettably, this is charged at a premium rate which is reflected in the $50 price.
This option is, therefore, only viable for customers of our Shared Plan, where the cost can be spread economically across 10 people or more, sharing the same number.