Messaging App
For Microsoft Teams
For Webex
For Salesforce
In the Browser
For iOS and Android
All Features
SMS
MMS
WhatsApp Business Messaging
RCS for Business
Power Automate
Browser extension
Tango Extend Integration
Bring your own SMS provider
SMS for Webex
Compliant, professional SMS built directly into Webex replaces unmanaged personal texting with controlled, auditable customer communication. Teams can respond faster from any device or location, while your business retains full control and oversight.
Connect . Collaborate . Comply
Why SMS and MMS in Webex Matters
Professional SMS built directly into Webex replaces unmanaged personal texting with controlled, compliant, and auditable customer communication. Teams can respond faster, collaborate more effectively, and keep every message governed, visible, and accountable.
Simple to deploy, easy to use
Give Webex SMS Superpowers
YakChat’s SMS for Webex delivers fast, business-grade text messaging into the Webex workspace for individuals and teams. Importantly, it goes far beyond basic one-to-one SMS. Users can text one or many contacts from a single interface, collaborate through group chats, and share images and files in real time —without leaving Webex or fragmenting communication
Go beyond basic one-on-one SMS
All the Features You Need...
Extend Webex beyond basic one-on-one SMS with powerful features built for real-time collaboration, compliance, and scale.
Individuals & Teams
Add SMS and MMS to individual user numbers with a personal inbox. For teams, use a shared inbox linked to a group number so everyone can respond from a single number.
Pictures & Files
Send and receive pictures, paste screenshots, or attach files to inform, engage and resolve issues faster.
Broadcast & Group Chat
Quickly send a message to multiple contacts as a private one-on-one conversation, or use group chat to co-ordinate more effectively.
...and All the Features You Could Wish For
Language Translation
Translate inbound and outbound SMS messages in real time, so it's easier to chat with contacts across regions and languages.
Message Templates
Create and reuse approved message templates to respond faster while keeping communication consistent and compliant.
Scheduled Messages
Schedule SMS messages up to 30 days in advance to ensure timely communication without time-consuming, manual follow-ups.
Unified contact hub
Connect with Contacts Wherever They're Saved
Bring together contacts from YakChat, Microsoft Outlook, SharePoint, and Entra ID into a single, unified view inside Microsoft Teams. Users can quickly find and message the right person without switching systems and can share saved contacts across teams.YakChat automatically matches phone numbers to contacts and displays names instead of just numbers, giving instant context and making conversations easier to manage.
Add YakChat from the Webex App Hub
Seamless SMS integration with Webex
Benefit from the most integrated professional SMS solution for Webex.
Embedded Messaging App
With the YakChat app in the Webex sidebar, you can manage active SMS and MMS conversations and access a complete set of advanced messaging features.
SMS in a Webex Space
Reply to SMS chats, start new ones, and participate in group discussions using Webex direct messaging.
New Message Notifications
Receive SMS as Webex direct messages and get real-time notifications on both your desktop and mobile devices.
Webex Phone Number
Send and receive SMS and MMS from your Webex Calling or Local Gateway-connected number, so recipients instantly recognise who's contacting them.
Webex Single Sign-On
Access YakChat using your existing Webex identity, with single sign-on and no additional usernames or passwords to manage.
Desktop & Mobile
Send and receive SMS and MMS from both your desktop and mobile devices. This ensures conversations stay accessible wherever you work.
Flexible number options
No Webex Phone Number? No Problem.
Quickly add a new local text-only number or add SMS to your existing VoIP or landline numbers or bring your own SMS carrier. YakChat provides hands-on 10DLC Campaign registration support when using a YakChat-provided number or adding SMS to an existing VoIP number.
YakChat Number
Grab a new SMS-only number in your local area
Landline/VoIP
Existing PBX, landline, SIP, and VoIP numbers
BYOC
Integrate your own CPaaS service provider
Compliance built-in
YakChat + SMS: Built for Compliance
Personal phones put your business at risk: No oversight, no records, no control. If a message is deleted, it’s gone. Lose an employee, and you lose the entire conversation. CCPA and FCC obligations around data access, retention, consent, and auditability can be breached in an instant.YakChat provides a controlled, auditable way to use SMS in Webex. Messages are centrally managed, archived, and retained in line with organizational policies - ensuring data protection and compliance.Built-in opt-out handling ensures customer preferences are respected, reinforcing compliant messaging.
What comes after SMS?
Add More Messaging Channels to Webex
Start with SMS for Webex then expand to WhatsApp for secure global messaging and RCS for rich, interactive conversations as your customers' preferences evolve.YakChat brings SMS, MMS, WhatsApp, and RCS into your existing Webex workflow, creating a single omnichannel messaging workspace that keeps every customer conversation connected, compliant, and secure.
