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WhatsApp Business Messaging in Microsoft Teams & Webex

YakChat makes WhatsApp for Business messaging in Microsoft Teams and Webex a reality — so your team can message customers where they already are. No app switching. No missed messages. Every chat securely archived. 

WhatsApp integrating with YakChat

Microsoft Teams and Webex

Bring WhatsApp to Where
Your Team Works  

WhatsApp messaging in YakChat in Microsoft Teams and Webex

Connect with customers on WhatsApp Business — right inside Microsoft Teams or Webex. With YakChat, your team can reply to WhatsApp messages without juggling apps or losing track of conversations. And if you want to initiate a conversation or you miss WhatsApp’s 24-hour reply window, YakChat lets you keep the conversation going — by switching to your pre-approved Meta template or instantly continuing over SMS. Either way, the conversation stays in the same chat thread.

Someone sending a WhatsApp message

Meet Your Customers Where They Are — On WhatsApp 

With over 2 billion users, WhatsApp is not just the world’s most popular messaging app — it’s also one of the most trusted, offering message encryption for peace of mind. In regions like the UK, Europe, India and LALTAM, it’s also the main way people want to message. And with YakChat, you can tap into this massive audience directly from Teams or Webex. 
 
WhatsApp Business transforms messaging into an interactive experience. It’s not just sending simple messages — it’s about creating dynamic conversations with multimedia content and interactive features, that prompt fast responses and drive deeper customer engagement.  
 
And with 98% open rates and up to 60% conversion rates, WhatsApp isn’t just popular: it’s a powerhouse for business success. 

International Messaging That Just Works  

International SMS is costly, unreliable, and often blocked. WhatsApp isn’t. YakChat gives your team instant, reliable global reach — with no delivery issues and no surprise costs.

No missed messages. No hidden fees. Just smooth, secure communication with contacts worldwide. 

Turn Messages into Engagement  

Don’t just message — engage!  

With YakChat’s WhatsApp integration, your team can share images, PDFs, documents, and even videos — all without leaving Microsoft Teams or Webex. 

Use WhatsApp’s branded call-to-action and quick-reply buttons to drive faster responses. See who’s read your message — and when — with built-in read receipts.  

It’s messaging that’s richer, faster, and ready for business. 

Build Trust with Every Message  

At YakChat, we bridge the gaps in digital communication for organizations across the globe. We prioritize ease and simplicity, transforming complex messaging interactions into straightforward, user-friendly experiences.

Regardless of your location or your digital workspace, we ensure that text messaging is always just a click away. Moreover, with unified, auditable text messages, we help businesses meet compliance standards effortlessly.

WhatsApp Business: Essential for Compliance  

When employees use WhatsApp on personal phones, messages aren’t archived — and your business risks losing valuable conversations. If a message is deleted, it’s gone. If an employee leaves, their chats leave with them. And because personal devices fall outside company control, GDPR (and CCPA) compliance is breached in an instant. 

YakChat fixes this. Every WhatsApp message is securely archived and retained within your business — not buried on personal devices.
 
Your compliance stays intact. Your data stays protected. And your business stays in control. 

Never miss a message again

More Reasons Why WhatsApp Works Better with YakChat  

YakChat gives you the full power of WhatsApp Business in Microsoft Teams and Webex — with all the tools you need to collaborate, respond faster, and
stay compliant 

Switch between WhatsApp, SMS, MMS, and RCS:

Keep the conversation going by switching channels without losing the thread.

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Keeps every chat in one place

Every message, every format — all in one clear, continuous view. 

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One shared inbox across channels and team members

Collaborate on WhatsApp messages in real time. Assign, reply, and follow up without duplicating effort. 

Example of inbox selection in YakChat

See who replied — and who’s still waiting

Message status indicators, read receipts, and team visibility help ensure nothing gets dropped.

Message delivered receipts

Connect your contacts and conversations

Link WhatsApp chats to your company contacts and directories, making customer context always accessible.

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Connect • Collaborate • Comply