YakChat Features

Timing is everything. With Scheduled Messages, you can write a message now and have YakChat send it automatically at the exact time you choose — up to 30 days in advance. Whether you’re away from your desk or planning ahead, it’s perfect for sending reminders, timely announcements, or staying on top of conversations.

Scheduled messages appear in the same chat thread to keep everything organized. Need to make a change? No problem. Just click Edit Message to update the text, add or remove images, or reschedule — or cancel it entirely — before it’s sent.

Heading out? Let YakChat handle your replies. With the Out-of-Office Autoreply feature, you can set up automatic SMS responses directly from your inbox, so your contacts always receive a timely reply—even when you’re unavailable.

Whether you're in a meeting, on leave, or offline for the day, autoreplies ensure that your customers, colleagues, and clients are kept informed. You can customise your message to suit your situation, letting people know when you'll be back or who to contact in your absence.

Simple to set up and manage, this feature helps you maintain a professional presence and responsive communication— no matter where you are.

MMS Group Chat transforms the way you can connect and collaborate. With this feature, you can collaborate with multiple contacts simultaneously through YakChat. Everyone in the group will be able to see each other's phone numbers and view every reply.

Available exclusively for US and Canadian users on the YakChat Professional Plan, MMS Group Chat is easy to use. Simply draft your message, pick your contacts, and select 'Group Chat from the pull-down menu.

Supporting up to 10 participants (sender included), MMS Group Chat boosts your team's efficiency and expands your collaborative possibilities—ideal for coordinating teams or engaging customers. It reduces the the need to send individual messages, saves time, and ensures consistent communication. Plus, MMS Group Chat can capture and store conversations to make compliance effortless.

When multiple users need access to the same business account, multi-factor authentication (2FA/OTP) can create bottlenecks.

With YakChat, SMS verification codes are automatically routed to a shared inbox, Microsoft Teams channel, or Webex space — accessible only to authenticated users. Authorized team members can instantly view the code and complete secure sign-ins without waiting for someone to forward a text or share their phone.

Ideal for teams with shared credentials or shift-based access, this feature lets staff sign in securely using the same verification code. Access is centrally managed through Microsoft or Webex authentication and can be revoked instantly by system administrators to maintain full compliance and control..

MMS doesn't replace SMS — it extends it. SMS handles the words; MMS adds everything else: images, PDFs, videos, voice clips, and more. And with YakChat, it's all seamlessly built into Microsoft Teams, Webex, your browser, and mobile — no extra apps required, no added complexity.

Start real-time MMS group chats, share rich media, and respond faster with clearer context. From sending signed contracts to resolving customer issues with screenshots, YakChat MMS gives your team the tools to communicate visually, stay compliant, and keep every conversation secure, auditable, and in one unified thread.

MMS: What You Can Do

• View, download, and save messages instantly — without leaving your workspace.
• Send longer, more detailed messages.
• Share documents, images, and audio in a single message.
• Launch real-time MMS group chats with up to 10 participants
• Drive higher engagement — MMS boosts open rates by up to 15% over SMS.
• Maintain full audit trails and message history.
• Stay compliant — all messages are secure and policy-ready.
• Use MMS alongside SMS, RCS, and WhatsApp in one conversation.

Shortcuts (also known as quick replies) make it quick and easy for you to save and send frequently used text responses. Whether it’s a welcome message, compliance confirmation, or even a signature, Shortcuts speed up your messaging and ensure consistency. It's easy to create personal shortcuts or to use administrator-provided ones to optimize your messaging efficiency.
Upcoming enhancements like image inclusion, macros, AI integration, and the ability to personalize messages with contact names will make YakChat Shortcuts an indispensable tool in your communication arsenal.

YakChat’s Contact Manager gives you full control and flexibility when managing your messaging contacts. View, edit, and organize contact details—names, numbers, and tags—through an intuitive interface that keeps essential information at your fingertips.

Tags make it easy to group contacts and send messages to multiple recipients at once, while advanced search and filter tools help you quickly find contacts by name, email, or even part of a phone number. You can also display contacts pulled from Outlook, SharePoint, and Active Directory, providing seamless integration with your existing systems.

Whether you’re adding a single contact or importing entire lists, YakChat’s Contact Manager streamlines contact administration and keeps your organization communicating efficiently and securely.

YakChat’s Save Contacts feature lets you create new contacts instantly from incoming messages. Just open the side panel beside the message or click the Add Contact shortcut — no need to leave the chat.

Once saved, the contact’s name replaces the phone number in your conversation, so you can easily recognize and track every interaction. It’s a fast, simple way to keep your contact list accurate and your messaging organized.

YakChat’s import Contacts feature makes it easy to add multiple contacts in one go. Upload a Microsoft Excel or CSV file, map the fields to match the correct import column, and choose how the contacts should be shared.

You can also apply one or more tags to all imported contacts for easy grouping. Simply preview the list to confirm everything’s correct, then finalize your import. It’s the fastest way to set up your contact list and keep it organized from day one.

Control how contact information is shared across your organization. Easily share contacts with team members in the same shared inbox or make them available company-wide.

You decide whether others can edit or just view the contact details, giving you full control over access and management. It’s a simple way to keep your team aligned while protecting the integrity of your contact data.

It’s easy to group, segment, and manage your contacts with YakChat’s Tag Contacts feature. Add custom tags to organize contacts by team, department, location, or any category that fits your workflow.

Click a tag to instantly see everyone in that group or filter by multiple tags to create dynamic segments. Need to reach a specific group? Send a message to all tagged contacts in one go — saving time and boosting efficiency.

YakChat’s Contact Notes feature helps you capture and share important context for every contact. Add notes using the contact side panel or Edit Contact shortcut, so key details are always available when your team needs them.

Notes are also accessible directly within the Contact Manager, keeping everything organized in one place. Whether it’s a customer preference, follow-up reminder, or internal comment, Contact Notes ensure nothing gets missed.

YakChat’s direct integration with Microsoft Teams and Outlook ensures your contacts are always up to date and securely managed. Instead of duplicating your contact data, YakChat connects directly to your Microsoft 365 tenant, so contact details remain securely within your Microsoft environment — always up-to-date, always compliant.

Only the contacts you’ve interacted with will appear automatically in YakChat, keeping your workspace efficient and compliant. And when you start a new message, Outlook contacts are available right within the message view — making it easy to find and message the right person fast.

With direct integration into Microsoft Entra ID, YakChat gives you instant access to your organizations most current internal contact directory. There’s no need to sync or duplicate data — YakChat connects securely to your Microsoft tenant, so contact details remain accurate, compliant, and centrally managed.

Only contacts you’ve messaged or received messages from are stored in YakChat, helping you maintain a streamlined, clutter-free workspace, while ensuring full control over your data.

For teams that want to manage contacts through SharePoint, YakChat integrates directly with your SharePoint contact lists to keep information synchronized and securely managed. Instead of duplicating data, YakChat connects directly to your Microsoft tenant — keeping contact details safely within your Microsoft environment.

Only the contacts you’ve interacted with — or who have messaged you — are stored in YakChat, keeping your workspace organized, efficient, and compliant.

Route and assign messages directly to specific team members for full accountability and faster, more consistent replies. Whether it’s for sales, support, or compliance, User Assignment ensures each message lands where it matters

AI Auto-Correct catches and corrects errors in real time, ensuring every message is accurate and professional. You can review, accept, or undo changes instantly, maintaining full control over your final text.

AI Refine improves flow and readability by enhancing word choice and structure, while keeping your natural tone intact. It works with any language and keeps you in control. You can review suggested changes, accept or reject edits, or revert to your original message — ensuing every message is clear, confident, and professional.

AI Shorten trims messages intelligently while preserving your tone and intent. It helps reduce SMS segments, saving time and costs without losing clarity or meaning.

It works with any language and keeps you in control. You can review suggested changes, accept or reject edits, or revert to your original message — ensuing every message is clear, confident, and professional.

Message Translator is a dynamic YakChat feature that automatically translates both incoming and outgoing messages, overcoming language barriers for clearer communication.

It instantly converts messages to your local language for easy reading and response and allows you to reply in the sender's language with a simple click. Toggle between your language and translations to verify accuracy before sending or select a language from a dropdown for new messages. The ability to translate older messages on-demand makes it indispensable in today’s globalized world, where effective communication across diverse languages is crucial.

YakChat brings powerful business messaging directly into Microsoft Teams — so your users can send and receive SMS, MMS, RCS, and WhatsApp messages without leaving their Teams environment. Whether it’s a 1-on-1 conversation or a group chat, YakChat keeps messages compliant, archived, and fully integrated with your business number.

Built for enterprise use, YakChat works across desktop, mobile, and web, with support for shared inboxes, contact sync, message scheduling, translation, and more. It’s messaging that works where your team already works — right inside Microsoft Teams.

YakChat integrates SMS, MMS, RCS, and WhatsApp messaging directly into Webex — so teams can communicate with customers using your business number, all from within the Webex, all from within the Webex environment.
Built for regulated industries and enterprise needs, YakChat keeps every message secure, archived, and compliant with US and international standards. Features like shared inboxes, contact sync, scheduling, translation, and more, work seamlessly across desktop, mobile, and web — giving your team one place for all conversations, no matter the channel.

YakChat brings SMS, MMS, RCS, and WhatsApp messaging to your browser. Use it as a standalone workspace for fully compliant, archived communication, or alongside Teams or Webex, where all messages are synced and visible.

All YakChat features are available, including shared inboxes, group messaging, translation, and more. Pin YakChat to the Microsoft Edge sidebar or Windows taskbar for instant access and real-time notifications, copy MFA codes with one-click, and message using your business number.

YakChat’s Browser Extension adds business messaging capability to any web page you visit. With built-in click-to-text, it automatically detects phone numbers on websites and business systems, allowing you to start a chat or add contacts to YakChat instantly—without opening a new tab or app.

An ideal companion to your CRM, it lets you message prospects and customers directly as you work. Fast, flexible, and compliant, the YakChat Browser Extension makes it effortless to connect with customers wherever you work online.

With YakChat’s Desktop App, your messages are always within reach — so you can respond the moment they arrive. Installed directly from your browser, it launches instantly from your desktop — so you’re always connected without needing to keep a tab open.

With native desktop notifications, you’ll never miss an important message, even if your browser is closed. Ideal for users who want quick access to YakChat’s full messaging workspace — complete with shared inboxes, group chats, and compliance built in.

YakChat’s mobile app, Text365, extends business text messaging to iOS and Android, letting your team send and receive SMS and MMS, using the same business number they use in Microsoft Teams and Webex.

With independent mobile notifications, messages never get lost among Teams or Webex alerts — ensuring fast responses and better customer communication. Users can also access their mobile contacts directly, making it quick to message or import new numbers into YakChat.

Text365 keeps business and personal messages separate, so staff can stay responsive, compliant, and connected — wherever they go.

SMS remains the most reliable and responsive messaging channel for business — delivering unmatched reach, speed, and engagement. YakChat brings that power directly into Microsoft Teams, Webex, browser, and mobile, using the same business number your customers already know.

But YakChat SMS is more than just text. You can switch to WhatsApp, RCS or MMS mid-conversation when you need to – keeping all chats in a single thread. Every message is securely stored and archived, keeping your communication compliant, trackable, and free from the privacy risks of staff using their own phones or unsecured personal messaging apps.

MMS picks up where SMS leaves off— letting your team send images, PDFs, videos, and audio filed directly from Microsoft Teams, Webex, browsers, or mobile. YakChat makes multimedia messaging effortless by keeping it where your team already works.

Whether you’re resolving issues with a photo, sharing an invoice, or updating a team via group chat, YakChat + MMS keeps everything in one thread. No duplicate messages or scattered replies, just real-time communication that’s compliant, auditable, and business-ready.

YakChat brings WhatsApp Business Messaging into Microsoft Teams, Webex, browsers, and mobile — so your team can engage customers where they already are, without switching apps or losing the conversation thread.

You can add WhatsApp to your existing business number, so customers can call or message the number they already know and trust. Every conversation stays secure, compliant, and fully archived. When replying after the 24-hour window, simply use a branded Meta template. And if needed, you can switch channels instantly to SMS, RCS, or MMS—YakChat keeps every message in one continuous, auditable thread.

RCS messaging is now available directly inside Microsoft Teams, Webex, browsers, and mobile — so your team can send branded, interactive messages without switching tools. RCS makes every message more engaging with high-resolution media, longer text, action buttons, and real-time read receipts.

Every message is encrypted in transit, verified, and fully auditable. If RCS isn’t supported by your recipient, YakChat switches seamlessly to SMS, MMS, or WhatsApp while keeping the entire conversation in a single thread. That means no disruption for your users, and no confusion for your customers.

YakChat provides SMS-enabled phone numbers in your preferred area code across the U.S. and Canada. Each number supports two-way messaging, group chat, and compliance tracking, and is ready to use instantly in Microsoft Teams, Webex, or the YakChat apps.

YakChat can enable SMS and MMS on your existing business number — whether it’s assigned through Microsoft Teams, Webex, or another VoIP provider.

Your customers can keep using the number they already know and trust, while your team gains access to business-grade messaging features and compliance tracking.

YakChat can integrate directly with your current SMS provider or aggregator, so you can keep full control of your numbers, message charges, and carrier relationships. That way, you continue to benefit from your negotiated rates, while YakChat provides the software layer for messaging in Microsoft Teams, Webex, browsers, and mobile.

YakChat offers out of the box integration with leading Telecommunication / CPaaS service providers, including (nb: integration charges may apply for custom APIs).

-  Bandwidth
-  Flowroute
-  Inteliquent
-  Infobip
-  Sinch
-  Stour
-  Telnyx
-  Twilio
-  Tychron
-  VoiceMeUp
-  VOIP.ms

YakChat supports secure user authentication through Microsoft 365 (Teams), Webex, Okta, Google, or standard email login. Organizations can use their existing identity provider or YakChat’s built-in authentication to manage access.

This flexibility ensures consistent sign-in, access control, and compliance across all environments — whether users are on Microsoft Teams, Webex, a browser, or a mobile.

YakChat gives admins full control over opt-in and opt-out handling. They can define custom keywords for unsubscribe, resubscribe, and info requests, and set the automated responses for each action.

When a contact opts out, YakChat automatically blocks further outbound messages to that number—ensuring compliance and preventing unauthorized messaging.

YakChat can automatically append a configurable compliance message — such as ‘to unsubscribe, reply STOP’ — to the first message sent to each contact.

This ensures recipients are clearly informed of their opt-out options and helps your organization maintain ongoing compliance
with messaging regulations.

10DLC can be complex, but YakChat makes the process easy. We guide customers through every step — explaining the requirements, assisting with submissions, and providing practical advice to help ensure approval.

If a registration fails, we help identify the issues and offer solutions to improve your chances of success. YakChat handles this process for FREE, helping you stay compliant without cost or confusion.

Block specific numbers to keep unwanted messages out of your organization.
YakChat’s Block List gives admins complete control over who can contact their teams. Add any phone number to the Block List to stop unwanted or disruptive messages from reaching users across your organization. It’s a simple way to protect staff from spam, harassment, and other unwanted communication.

Blocking and unblocking numbers takes just seconds in the YakChat Admin Portal — giving you quick, centralized control over who can reach your users.

SOC 2 Type II certification is proof that YakChat’s security, availability, and confidentiality controls work reliably in the real world. Assessed by independent auditors over a sustained period, it confirms that YakChat meets the highest standards for protecting sensitive data.

For customers and partners, this means true enterprise-grade assurance. Whether you’re a healthcare provider, financial institution, or Operator Connect partner, you can trust YakChat to deliver secure, compliant business messaging across Microsoft Teams, Webex, browser, and mobile.

YakChat is HIPAA Compliant. This confirms that YakChat has the safeguards, controls, and processes required to protect sensitive healthcare data. Whether messaging patients, colleagues, or care teams, you can be confident that YakChat meets strict U.S regulatory standards for handling protected health information (PHI).

HIPAA is recognized globally as a benchmark for secure communication. For any organization dealing with regulated or patient data — whether directly or on behalf of U.S. clients — YakChat provides a compliant, secure messaging solution across platforms and channels.

YakChat supports flexible, compliant message archiving to meet your organization’s data retention and governance requirements.
 
You can automatically archive messages to:
 
Microsoft Purview
Smarsh
Global Relay
Nuclei Cloud Archiving
Email
 
YakChat also supports advanced archiving via:
 
Power Automate
Webhooks
Direct storage to AWS or Azure containers

YakChat integrates directly with Tango Extend to add SMS and MMS messaging to Tango’s eSIM voice services. That means your staff can send and receive business texts using the same number they use for calls.
All messages are synchronized in Microsoft Teams or Webex, allowing users to continue conversations from their desktop in the office or mobile device on the move. Every message is automatically archived to support compliance and visibility across channels, even when staff are using personal phones for work.

This integration helps businesses enable BYOD securely, maintain oversight of mobile communication, and meet compliance requirements in regulated industries like finance, healthcare, and education.

YakChat’s Power Automate Connector lets you build easy, no-code workflows that include two-way SMS and MMS. You can trigger messages from events in Microsoft Teams, Outlook, SharePoint, or hundreds of other connected services — automating everything from reminders and follow-ups to sentiment analysis and group messaging.

Messages sent or received through Power Automate are fully synchronized with YakChat and archived for compliance, giving your organization complete visibility and control. Built-in templates and AI Builder support help you create responsive, intelligent messaging workflows without writing a single line of code.

YakChat offers out of the box integration with leading Telecommunication / CPaaS service providers, including:

- Bandwidth
- Flowroute
- Inteliquent
- Infobip
- Sinch
- Stour
- Telnyx
- Twilio
- Tychron
- VoiceMeUp
- VOIP.ms

See also feature section above: Bring Your Own SMS Provider (BYOSP)

YakChat integrates with SMTP2Go to ensure your message alerts and notification s always get through. If your primary mail system is unavailable, YakChat can automatically use SMTP2Go to deliver backup email notifications — keeping your team informed and responsive.

This added layer of redundancy helps maintain communication continuity, ensuring critical updates, reminders, or system alerts are never missed, even during outtages or delivery delays.