SMS for Business

The gold standard of reach and reliability, SMS doesn’t require an app, a data plan, or a friend request: it just works.

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A computer screen shows a chat with John Richardson discussing problems with a smart hub, while an overlaid phone displays an SMS for business asking about final grades and receiving reassurance they will be sent soon.

Connect . Collaborate . Comply

SMS

Proven | Dependable | Everywhere

Infographic with three statistics: 3x Faster resolution rate than email, 72% Consumers prefer messaging to email or calls, and 95% Messages read within 3 minutes, on a yellow background.

Unmatched speed and response

SMS for Mission-Critical Communication

When the message is mission-critical, SMS isn’t optional: it’s essential. Decades in, it remains the only channel businesses trust when urgency and absolute reach matter most.Operating independently of apps or Wi-Fi, SMS delivers a staggering 98% open rate, with most messages read within 90 seconds. It provides the immediate cut-through that email and social apps simply can't match, ensuring your most important updates are seen exactly when they need to be.

SMS for Microsoft Teams, Webx, and Browsers

Simple to deploy, easy to use

SMS for the Enterprise

SMS may be simple, but business texting is not. Without the right tools, staff fall back on personal phones, unmanaged apps, and disconnected inboxes just to keep up. This creates shadow IT outside business control. The result? Lost visibility, inconsistent responses, and serious compliance risk.YakChat fixes that. It turns SMS into a managed, enterprise-ready channel, bringing oversight, collaboration, and compliance to every message — without changing how your teams work.

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One number. Total connection

Enable Your Business Number for SMS

Connect with customers using the same trusted number they already call. Whether your team is at their desk or on the go, every text stays visible, trackable, and fully compliant.

Keep Your Number

Use the same Microsoft Teams, Webex, or VoIP business number you use for calls and texts. No extra lines to manage. No extra apps to install.

Get a New Number

Get a new dedicated SMS line for your business or pick a number in your local area code for a truly local presence.

SMS for Microsoft Teams, Webex, and browsers

Bring Your SMS Provider

We can connect quickly to your existing SMS provider straight out-of-the-box. Easy setup, no extra cost, and no added integration work for you.

Instant flexibility

SMS from the Comfort of Your Business App

YakChat brings powerful business messaging directly into Microsoft Teams, Webex, your browser, or CRM system – without adding new tools or disrupting your workflow.SMS is often the fastest way to start a conversation, but when more is needed — like high-res images, files, or rich media — you can switch to MMS, RCS, or WhatsApp. Every interaction remains in a single, continuous thread, even as you move between channels to meet your customers where they are. 

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Compliance and control

YakChat + SMS: Built for Compliance

Personal phones are a liability. Without oversight, your business data is a black hole: if a message is deleted, it’s gone forever. If an employee leaves, your client history goes with them. And if work texts are backed up to personal iCloud or Google accounts, those messages move beyond IT control and outside your compliance framework. A single unmonitored text can trigger an instant FCC or CCPA breach.YakChat puts you back in command. Every SMS is securely archived, retained, and owned by your business. Your data stays protected, and your compliance remains ironclad.

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The SMS Advantage

Universal reach

SMS doesn't require specific apps, data plans, or Wi-Fi to function. Unlike WhatsApp or RCS, messages land instantly in the native inbox of any mobile device on the planet.

Always delivered

When WhatsApp isn’t installed or RCS isn’t supported by the carrier, SMS is the always-on channel. It's the backbone of reliability, ensuring your critical messages never go undelivered.

No template restrictions

Unlike WhatsApp Business Messaging which requires pre-approved templates for new outbound messages, SMS gives you total freedom. Send first-time messages instantly for faster, more flexible real-time communication.

Simplify OTP/2FA

SMS remains the default for One-Time Passwords and Two-Factor Authentication. While other platforms evolve, SMS is still the most universally used channel for secure access codes.

YakChat: Powerful Features. Powerful Messaging.

Switch between WhatsApp, SMS, MMS, and RCS

Keep the conversation going by switching channels without losing the thread.

Keep every chat in one place

Every message, every channel — all in one clear, continuous view.

Collaborate in a shared inbox

Team members can collaborate on SMS messages in real time —assigning, replying, and following up without duplicating effort or losing the thread.

See who's replied - and who's still waiting

Message status indicators, read receipts, and team visibility help ensure nothing gets dropped.

Connect contacts to conversations

Link SMS chats to your company contacts and directories, so customer context is always accessible.

Translate messages in real time

Message your contacts in their native language and get replies in yours. With 100+ languages at your fingertips, the world is just a message away.

Create a group chat

For truly collaborative conversations, text multiple people simultaneously and share replies instantly with the group.

Schedule messages to send later

Compose a message now and schedule it to send later at the perfect time. Ideal for planning ahead to stay organized.