Messaging App
For Microsoft Teams
For Webex
For Salesforce
In the Browser
For iOS and Android
All Features
SMS
MMS
WhatsApp Business Messaging
RCS for Business
Power Automate
Browser extension
Tango Extend Integration
Bring your own SMS providerOmnichannel Messaging for Webex
Enterprise-grade unified messaging for Webex. Manage SMS, MMS, WhatsApp, and RCS in one secure workspace for compliant customer engagement.
Connect • Collaborate • Comply
Choose Your Messaging Channel
Whether customers prefer SMS, MMS, WhatsApp, or RCS, your team can manage every conversation directly within Webex — switching channels mid-thread without losing context, visibility, or control.
SMS/MMS
Enterprise-grade SMS and MMS messaging for instant, compliant communication with universal reach.
WhatsApp Business Messaging for secure international engagement and global customer reach.
RCS
RCS for Business brings rich media, branded layouts, and tap-to-reply actions that drive deeper engagement.
Why Omnichannel Messaging in Webex Matters
Most domestic business messaging still happens over SMS. Yet different situations call for different channels.SMS and MMS provide universal reach, WhatsApp helps organizations connect with international customers, while RCS enables richer, proactive engagement.Omnichannel Messaging for Webex brings SMS, MMS, WhatsApp, and RCS into one unified workspace. Conversations can move between channels as needed, but every message remains in a single thread with full history and compliance.Reach customers on the right channel — while managing every conversation from Webex.
Add YakChat from the Webex App Hub
Omnichannel Messaging Unified in Webex
Enterprise-grade omnichannel messaging built directly into Webex for a Webex-native messaging experience.
Messaging App
Access SMS, MMS, RCS, and WhatsApp from the YakChat app in the Webex sidebar, with advanced features and full conversation management.
Omnichannel Chat
Handle customer conversations across channels in one unified Webex thread, with support for new chats and group collaboration.
Message Notifications
Omnichannel conversations appear as Webex direct messages, with real-time notifications across desktop and mobile.
Webex Phone Number
Use your Webex Calling or Local Gateway-connected number for messaging, preserving a consistent voice and messaging identity.
Webex Single Sign-On
Access YakChat using your existing Webex identity – no additional usernames or passwords required.
Webex Desktop & Mobile
Access SMS, MMS, RCS, and WhatsApp across Webex desktop and mobile, with conversations synced in real time across devices.
One experience. Any platform
See YakChat on Other Platforms
The same omnichannel messaging experience — wherever your team works.
