Messaging App
For Microsoft Teams
For Webex
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In the Browser
For iOS and Android
All Features
SMS
MMS
WhatsApp Business Messaging
RCS for Business
Power Automate
Browser extension
Tango Extend Integration
Bring your own SMS provider
WhatsApp for Webex
Meet international customers where they are. YakChat brings WhatsApp Business Messaging into Webex with enterprise-grade visibility, control, and compliance — connecting the channel your customers prefer with the platform your team relies on every day.
Connect . Collaborate . Comply
Why WhatsApp in Webex Matters
Your international customers already live on WhatsApp, but your team works in Webex. YakChat bridges that gap, helping them respond instantly on the world’s most popular messaging app while ensuring every conversation has the oversight, governance, and auditability your business needs.
Built for international engagement
Add WhatsApp to Webex for Instant Global Reach
Reach your international customers on the channel they already use. With over 3 billion users worldwide, WhatsApp is the default for markets outside North America.YakChat embeds WhatsApp Business Messaging directly into Webex, giving your teams an effortless way to message customers globally — without switching apps or changing how they work.
When SMS isn't enough
All the Features You Need...
Extend Webex beyond chat with powerful messaging features built for collaboration and compliance at scale.
Individuals & Teams
Add WhatsApp to individual user numbers with a personal inbox or your team's group number with a shared inbox so everyone can collaborate using WhatsApp.
Pictures & Files
Send and receive videos, pictures, paste screenshots and file attachments with contacts outside the US and Canada (capabilities not supported by international SMS/MMS).
Broadcast Messages
Use Meta-approved WhatsApp templates to broadcast messages at scale. Each message is delivered as private one-on-one conversation with full visibility, control, and compliance.
...and All the Features You Could Wish For
Branded & Encrypted
WhatsApp Business Messaging displays your business name and logo, with encryption in transit — building trust, improving engagement, and ensuring secure communication.
Buttons & Read Receipts
Drive interactivity with call-to-action buttons, quick replies, and read receipts to drive interaction, guide next steps, improve responsiveness, and deliver faster, more consistent customer outcomes at scale.
Language Translation
Translate messages automatically in real time to chat effortlessly with international customers and teams, reduce friction, and keep conversations moving smoothly across borders.
Unified contact hub
Connect with Contacts Wherever They're Saved
Bring together contacts from YakChat, Webex, Microsoft Outlook, SharePoint, and Entra ID into a single, unified view - so your team can quickly find, message and share contacts without switching systems. YakChat automatically matches phone numbers to contacts and displays names instead of just numbers, giving teams instant context and making conversations easier to manage.
Add YakChat from the Webex App Hub
Seamless WhatsApp Integration with Webex
Benefit from the most integrated business-grade WhatsApp solution for Webex.
New Message Notifications
Use the YakChat app in the Webex sidebar to manage active WhatsApp conversations and access a complete set of advanced messaging features.
WhatsApp in a Webex Space
Reply to WhatsApp chats, start new ones, and participate in group discussions using Webex direct messaging.
WhatsApp Alerts
Receive WhatsApp as Webex direct messages and get real-time notifications on both your desktop and mobile devices.
Webex Phone Number
WhatsApp from your Webex Calling or Local Gateway-connected number, so recipients instantly know who's contacting them.
Webex Single Sign-On
Access YakChat using your existing Webex identity, with single sign-on and no additional usernames or passwords to manage.
Desktop & Mobile
Enjoy the same WhatsApp experience across Webex desktop and mobile, so teams can pick up conversations wherever they work.
Flexible number options
No Webex Calling? No problem
WhatsApp Business Messaging can be set up on most phone numbers that can receive a call or SMS. After a quick verification, the number is connected to WhatsApp and can be used to send and receive messages directly in Webex — no Webex Calling phone plan required.
YakChat number
Grab a new SMS-only number in your local area
Landline/VoIP
Existing PBX, landline, SIP, and VoIP numbers
Compliance built-in
YakChat + WhatsApp: Compliance by Design
WhatsApp Business Messaging on personal phones puts your business at risk of shadow IT. Messages are scattered across individual devices with no central oversight, records, or control.If a message is deleted, it’s gone. Lose an employee, and you lose the entire conversation. CCPA and FCC obligations around data access, retention, consent, and auditability can be breached in an instant.YakChat provides a controlled, auditable way to use WhatsApp in Webex. Messages are centrally managed, archived and retained in line with organizational policies - ensuring data protection and compliance.Built-in opt-out handling ensures customer preferences are respected, reinforcing compliant messaging.
One platform. Every channel.
Add More Messaging Channels to Webex
Effective customer engagement spans multiple channels. While SMS and MMS deliver universal reach across the US and Canada, WhatsApp supports secure international messaging.
YakChat unifies all these channels in a single workspace, allowing teams to shift conversations across channels and devices without losing context or control.
