Messaging App
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For Webex
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In the Browser
For iOS and Android
All Features
SMS
MMS
WhatsApp Business Messaging
RCS for Business
Power Automate
Browser extension
Tango Extend Integration
Bring your own SMS provider
RCS for Webex
The next generation of business messaging — built into Webex for branded, interactive customer outreach.
Connect . Collaborate . Comply
Why RCS in Webex Matters
While standard SMS is unverified, RCS lets your brand lead with trust. RCS Business Messaging in Webex brings verified sender identities, rich interactive content, and greater control over customer conversations.
Proactive customer engagement
RCS for Business. Built for Webex
RCS for Business is a secure, interactive messaging channel designed for modern customer engagement.YakChat embeds RCS directly into Webex, enabling branded, outbound-first conversations with rich content — all within the workspace your organization already uses.With RCS in Webex, users can send longer messages, share high-quality images and files, and include interactive buttons to guide responses and keep conversations moving.
The evolution of SMS
Trusted, Branded Business Messaging
RCS goes beyond SMS with verified brand identity, security, and message insight – directly inside Webex.
Branded Messages
Messages display your Google verified business name and logo instead of a number so customers recognize and trust who the message is from.
Encrypted Delivery
Messages are encrypted in transit to help protect communications. This adds a layer of data security not available with traditional SMS.
Read Receipts
See when messages are opened to better understand customer engagement. Use this insight to time follow-ups and next steps more effectively.
Proactive messaging
Designed for Proactive Brand Engagement
RCS provides trusted brand-led, proactive customer engagement, enabled by YakChat inside Webex.
Brand-Initiated Engagement
RCS is designed for outbound-first engagement, allowing organizations to proactively start customer conversations using verified sender identities.
Large Pictures & Files
Send and receive larger videos, images, and documents directly from Webex, without the size limitations of SMS and MMS.
Team Inboxes
RCS conversations start from a shared Team Inbox using a single verified brand identity, making RCS ideal for team-based engagement.
Unified contact hub
Connect with Contacts Wherever They're Saved
Bring together contacts from YakChat, Webex, Microsoft Outlook, SharePoint, and Entra ID into a single view inside Webex.Users can quickly find and message the right person without switching systems and can share saved contacts across teams.YakChat automatically matches phone numbers to contacts and displays names instead of just numbers, giving instant context and making conversations easier to manage.
Add YakChat from the Webex App Hub
Seamless RCS integration with Webex
Benefit from the most integrated and professional RCS solution for Webex.
Embedded Messaging App
Use the YakChat app in the Webex sidebar to manage active RCS conversations and access a complete set of advanced messaging features.
RCS Chat
Reply to RCS chats, start new ones, and participate in group discussions using Webex direct messaging.
New Message Notifications
Receive RCS as Webex direct messages and get real-time notifications on both your desktop and mobile devices.
Webex Number
Fallback to SMS when RCS is unavailable using your Webex Calling or Local Gateway-connected number.
Webex Single Sign-On
Access YakChat using your existing Webex identity, with single sign-on and no additional usernames or passwords to manage.
Webex Desktop & Mobile
Send and receive RCS from both your desktop and mobile devices, so conversations are available wherever you work.
Flexible number options
No Webex Calling Phone Number? No Problem
Quickly add a new local text-only number, add SMS to your existing VoIP or landline numbers, or bring your own SMS carrier, enabling SMS to be used when RCS is unavailable. YakChat provides hands-on 10DLC Campaign registration support when using a YakChat-provided number or adding SMS to an existing VoIP number.
YakChat Number
Grab a new SMS-only number in your local area
Landline/VoIP
Existing PBX, landline, SIP, and VoIP numbers
BYOC
Integrate your own CPaaS service provider
Compliance built-in
YakChat + RCS: Compliance by Design
Using RCS on personal phones puts your business at risk of shadow IT. Messages are scattered across individual devices with no central oversight, records, or control.If a message is deleted, it’s gone. Lose an employee, and you lose the entire conversation. CCPA and FCC obligations around data access, retention, consent, and auditability can be breached in an instant.YakChat provides a controlled, auditable way to use RCS in Webex. Messages are centrally managed, archived, and retained in line with organizational policies — ensuring data protection and compliance.Built-in opt-out handling ensures customer preferences are respected, reinforcing compliant messaging.
One platform. Every channel
Add More Messaging Channels to Webex
Effective customer engagement spans multiple channels While SMS and MMS deliver universal reach across the US and Canada, WhatsApp supports secure international messaging.YakChat brings them together in one place — so teams can move conversations across channels and devices without losing context or control.
