Messaging App
For Microsoft Teams
For Webex
In the Browser
For iOS and Android
All Features
SMS
MMS
WhatsApp Business Messaging
RCS for Business
Power Automate
Browser extension
Tango Extend Integration
Bring your own SMS providerOmnichannel Messaging for Webex
Enterprise-grade unified messaging for Webex. Manage WhatsApp, SMS and RCS in one secure workspace for compliant customer engagement.
Connect • Collaborate • Comply
Choose Your Messaging Channel
Whether customers prefer WhatsApp, SMS or RCS, your team can manage every conversation directly within Webex — switching channels mid-thread without losing context, visibility or control.
WhatsApp Business Messaging to meet customers on today's most widely used messaging platform.
SMS
Enterprise-grade SMS for instant, compliant conversations and universal reach - even when other channels aren't available.
RCS
RCS for Business enables rich media, branded layouts and tap-to-reply actions that drive deeper engagement.
Why Omnichannel Messaging in Webex Matters
Many customers prefer to communicate on WhatsApp. But not everyone can be reached there.Omnichannel Messaging for Webex brings WhatsApp, SMS and RCS into one unified workspace. WhatsApp supports real-time conversational messaging, SMS ensures universal reach when WhatsApp isn't available, and RCS enables proactive, branded engagement.Channels can shift mid-conversation, with every interaction maintained in a single thread, complete with full history and compliance.
Add YakChat from the Webex App Hub
Omnichannel Messaging Unified in Webex
Messaging App
Access WhatsApp, SMS and RCS from the YakChat app in the Webex sidebar, with advanced features and full conversation management.
Omnichannel Chat
Handle customer conversations across channels in one unified Webex thread, with support for new chats and group collaboration.
Message Notifications
Omnichannel conversations appear as Webex direct messages, with real-time notifications across desktop and mobile.
Mobile SMS Number
Includes a local SMS number for messaging, separate from your Webex Calling plan or Local Gateway number.
Webex Single Sign-On
Access YakChat using your existing Webex identity – no additional usernames or passwords required.
Desktop & Mobile
Access WhatsApp, SMS and RCS across Webex desktop and mobile, with conversations synced in real time across devices.
One experience. Any platform
See YakChat on Other Platforms
The same omnichannel messaging experience — wherever your team works.
