Messaging App
For Microsoft Teams
For Webex
For Salesforce
In the Browser
For iOS and Android
All Features
SMS
MMS
WhatsApp Business Messaging
RCS for Business
Power Automate
Browser extension
Tango Extend Integration
Bring your own SMS provider
RCS for Salesforce
The next generation of business messaging — built into Salesforce for branded, interactive customer outreach.
Connect . Collaborate . Comply
Why RCS in Salesforce Matters
While standard SMS is unverified, RCS lets your brand lead with trust. RCS Business Messaging inside Salesforce brings verified sender identities, rich interactive content, and greater control over customer conversations — boosting engagement while keeping every message linked to your Salesforce customer record.
Proactive customer engagement
RCS for Business. Built for Salesforce
RCS for Business is a secure, interactive messaging channel designed for modern customer engagement.YakChat embeds RCS directly into Salesforce, enabling branded, outbound-first conversations with rich content — right inside the CRM your organization already uses.With RCS in Salesforce, users can send longer messages, share high-quality images and files, and include interactive buttons to guide responses and keep conversations moving.
The evolution of SMS
Trusted, Branded Business Messaging
RCS goes beyond SMS with verified brand identity, security, and message insight – all directly inside Salesforce.
Branded Messages
Messages display your Google verified business name and logo instead of a number so customers recognize and trust who the message is from.
Encrypted Delivery
Messages are encrypted in transit to help protect communications. This adds a layer of data security not available with traditional SMS.
Read Receipts
See when messages are opened to better understand customer engagement. Use this insight to time follow-ups and next steps more effectively.
Proactive messaging
Designed for Proactive Brand Engagement
Brand-Initiated Engagement
RCS is designed for outbound-first engagement, allowing organizations to proactively start customer conversations using verified sender identities.
Large Pictures & Files
Send and receive larger videos, images, and file attachments directly from Salesforce, without the size limitations of SMS and MMS.
Team Inboxes
RCS conversations start from a shared Team Inbox using a single verified brand identity, making RCS ideal for team-based engagement.
Unified contact hub
Connect with Contacts Wherever They're Saved
Bring together contacts from Salesforce, YakChat, Microsoft Outlook, SharePoint, and Entra ID into a single view inside YakChat. By accessing Salesforce contacts directly instead of synchronizing them, YakChat eliminates duplicate records and keeps your customer data secure inside your CRM.Salesforce contacts are available wherever users message — in Salesforce, Microsoft Teams, Webex, the browser app, or mobile — so teams can find, message and share contacts without switching systems.YakChat automatically matches phone numbers to contacts and displays names instead of just numbers, giving instant context and making conversations easier to manage.
Download YakChat from the Salesforce AgentExchange
Seamless RCS Integration with Salesforce
Benefit from the most integrated professional RCS solution for Salesforce.
YakChat Salesforce Lightning App
Access RCS from the YakChat Lightning app in the Salesforce utility bar, making advanced messaging features, and full conversation management instantly available.
New Message Notifications
Get instant alerts in Salesforce the moment new RCS messages arrive. With a message counter in the Salesforce utility bar and a badge on the notification bell, your team can respond instantly to incoming conversations.
Messages Saved in Salesforce
Automatically save RCS messages and media to the Salesforce Activity History. Create a single, searchable messaging timeline alongside emails, calls and other customer interactions to maintain full visibility and compliance.
Salesforce Contacts
View and message Salesforce contacts seamlessly alongside contacts from your other business systems, without requiring full synchronization.
Contact Matching
Match incoming RCS messages to Salesforce contacts, displaying the contact name and linking the conversation to the customer record.
Salesforce Authentication
Access YakChat using your Salesforce identity – no additional usernames or passwords required.
Fallback to SMS
Ensure Messages Get Through with SMS Fallback
Quickly add a new local text-only number, or add SMS to your existing VoIP or landline numbers, or bring your own SMS carrier, enabling SMS to be used when RCS is unavailable.YakChat provides hands-on 10DLC Campaign registration support.
YakChat Number
Grab a new SMS-only number in your local area
Landline/VoIP
Existing PBX, landline, SIP, and VoIP numbers
BYOC
Integrate your own CPaaS service provider
Compliance built-in
YakChat + RCS: Compliance by Design
Using RCS on personal phones puts your business at risk of shadow IT. Messages are scattered across individual devices with no central oversight, records, or control.If a message is deleted, it’s gone. Lose an employee, and you lose the entire conversation. CCPA and FCC obligations around data access, retention, consent, and auditability can be breached in an instant.YakChat provides a controlled, auditable way to use RCS in Salesforce. Messages are centrally managed, archived, and retained in line with organizational policies — ensuring data protection and compliance.Built-in opt-out handling ensures customer preferences are respected, reinforcing compliant messaging.
One platform. Every channel.
Add More Messaging Channels to Salesforce
Customer engagement is no longer single-channel. RCS is built for trusted, outbound-first customer engagement, SMS and MMS ensure reach across the US and Canada, and WhatsApp enables secure international messaging. YakChat brings them together in one place — so teams can move conversations across channels and devices without losing context, compliance, or control.
