Messaging App
For Microsoft Teams
For Webex
For Salesforce
In the Browser
For iOS and Android
All Features
SMS
MMS
WhatsApp Business Messaging
RCS for Business
Power Automate
Browser extension
Tango Extend Integration
Bring your own SMS provider
WhatsApp for Salesforce
Meet international customers where they are. YakChat brings WhatsApp Business messaging into Salesforce with enterprise-grade visibility, control, and compliance — connecting the channel your customers prefer with the CRM your team relies on.
Connect . Collaborate . Comply
Why WhatsApp in Salesforce Matters
Your international customers already live on WhatsApp, but your team works in Salesforce. YakChat bridges that gap. As 95% of WhatsApp messages are opened within 3 minutes, your team can now respond instantly on the world’s most popular messaging app from inside the world's most popular CRM, while keeping every global conversation visible, goverened and auditable.
Built for international engagement
Add WhatsApp to Salesforce for Instant Global Reach
Reach your international customers on the channel they already use. With over 3 billion users worldwide, WhatsApp is the default for markets outside North America.YakChat embeds WhatsApp Business directly into Salesforce, giving your teams an effortless way to message customers globally — without switching apps or changing how they work. All conversations stay in one place — controlled, auditable, compliant, and connected to the customer record.
When SMS isn't enough
All the Features You Need...
Extend Salesforce with powerful messaging features built for collaboration and compliance at scale.
Individuals & Teams
Add WhatsApp to individual user numbers with a personal inbox or your team's group number with a shared inbox so everyone can collaborate using WhatsApp.
Pictures and Files
Send and receive videos, pictures, paste screenshots and file attachments outside the US and Canada – capabilities not supported by international SMS (MMS).
Broadcast Messages
Use Meta-approved WhatsApp templates to broadcast messages at scale, delivered as private one-to-one conversations with full visibility, control, and compliance.
...and All the Features You Could Wish For
Branded & Encrypted
WhatsApp Business Messaging displays your business name and logo, with encryption in transit — building trust, improving engagement, and supporting secure communication.
Buttons & Read Receipts
Drive interactivity with call-to-action buttons, quick replies, and read receipts to guide next steps, improve responsiveness, and deliver faster, more consistent customer outcomes at scale.
Language Translation
Translate messages automatically in real time to chat more easily with international customers and teams, reduce friction, and keep conversations moving smoothly across borders.
Unified contact hub
Connect with Contacts Wherever They're Saved
Bring together contacts from Salesforce, YakChat, Microsoft Outlook, SharePoint, and Entra ID into a single unified view — so your team can find, message and share contacts without switching systems. YakChat accesses Salesforce contacts directly instead of synchronizing them — completely eliminating duplicate records and keeping your customer data secure inside your CRM.The system automatically matches incoming phone numbers to your contacts, displaying names instead of just numbers for instant conversation context.
Download YakChat from the Salesforce AgentExchange
Seamless WhatsApp Integration with Salesforce
Benefit from the most integrated professional WhatsApp Business messaging solution for Salesforce.
YakChat Salesforce Lightning App
Access WhatsApp from the YakChat Lightning app in the Salesforce utility bar, making advanced messaging features, and full conversation management instantly available.
New Message Notifications
Get instant alerts the moment new WhatsApp messages arrive. With a message counter in the Salesforce utility bar and a badge on your notification bell, your team can respond instantly to incoming conversations.
Messages Saved in Salesforce
Automatically save WhatsApp messages and media to the Salesforce Activity History, creating a searchable messaging timeline alongside email, calls and other customer interactions.
Salesforce Contacts
View and message Salesforce contacts seamlessly alongside contacts from your other business systems, without requiring full synchronization.
Contact Matching
Match incoming WhatsApp messages to Salesforce contacts, displaying the contact name and linking the conversation to the customer record.
Salesforce Authentication
Access YakChat using your Salesforce identity – no additional usernames or passwords required.
Flexible number options
WhatsApp on your Business Number
Bring WhatsApp Business Messaging to your existing business number. Most numbers that can receive a call or SMS can be verified and connected to WhatsApp, so your team can message customers from a recognized, trusted number.
A YakChat SMS-only number is also available if needed.
YakChat number
Grab a new SMS-only number in your local area
Landline/VoIP
Existing PBX, landline, SIP, and VoIP numbers
Compliance built-in
YakChat + WhatsApp: Compliance by Design
WhatsApp messaging on personal phones puts your business at risk of shadow IT. Messages are scattered across individual devices with no central oversight, records, or control.If a message is deleted, it’s gone. Lose an employee, and you lose the entire conversation. CCPA and FCC obligations around data access, retention, consent, and auditability can be breached in an instant.YakChat provides a controlled, auditable way to use WhatsApp in Salesforce. Messages are centrally managed, archived and retained in line with organizational policies - ensuring data protection and compliance.Built-in opt-out handling ensures customer preferences are respected, reinforcing compliant messaging.
One platform. Every channel.
Add More Messaging Channels to Salesforce
Effective customer engagement spans multiple channels. While SMS and MMS deliver universal reach across the US and Canada, WhatsApp supports business-critical international messaging, and RCS adds trusted, branded customer engagement.YakChat unifies all these channels in a single workspace, allowing teams to shift conversations across channels and devices without losing context or control.
