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YakChat

Omnichannel Messaging for Salesforce

Enterprise-grade unified messaging right inside Salesforce. Manage WhatsApp, SMS and RCS within your secure CRM for compliant customer engagement.
14-day FREE trial - Omnichannel Messaging for Salesforce
Get a demo - Omnichannel Messaging for Salesforce
Salesforce dashboard showing recent activities, leads chart, contacts list, accounts, and a chat sidebar with ongoing conversations. The layout is organized with data panels and navigation menus at the top and sides.
Connect • Collaborate • Comply

Choose Your Messaging Channel

Whether customers prefer WhatsApp, SMS or RCS, your team can manage every conversation directly within Salesforce – switching channels mid-thread without losing context, visibility, or control.
Start FREE trial - Choose Your Messaging Channel

WhatsApp

WhatsApp Business Messaging to meet customers on today's most widely used messaging platform.
Learn more - WhatsApp

SMS

Enterprise-grade SMS for instant, compliant communication and universal reach - even when other channels aren't available.
Learn more - SMS

RCS

RCS for Business enables rich media, branded layouts, and tap-to-reply actions that drive deeper engagement.
Learn more - RCS

Why Omnichannel Messaging in Salesforce Matters

Many customers prefer to communicate on WhatsApp. But not everyone can be reached there.YakChat's Omnichannel Messaging solves this. It brings WhatsApp, SMS and RCS right inside Salesforce. WhatsApp drives real-time conversational messaging, SMS ensures universal reach when WhatsApp isn't available and RCS enables more interactive, branded engagement. Because 95% of messages are opened within 3 minutes, your team can resolve customer queries up to 3x faster than email or calls.Best of all, channels can shift mid-conversation without friction. Every interaction is maintained in a unified thread, right inside your CRM, providing complete history, total visibility, and full compliance.
Start now - Why Omnichannel Messaging in Salesforce Matters
Add YakChat from the Salesforce AgentExchange

Omnichannel Messaging Unified in Salesforce 

Learn more - Omnichannel Messaging Unified in Salesforce
A screenshot of an email inbox shows messages from various senders, including Mason Sanchez and Oliver Smith, with subjects about products, websites, and business conversations. The YakChat app is highlighted at the bottom right.

YakChat Salesforce Lightning App

Access WhatsApp, SMS and RCS from the YakChat Lightning app in the Salesforce utility bar, making advanced messaging features and full conversation management instantly available.
A computer screen shows a dashboard with a YakChat window open, displaying a chat with Technical support and a list of messages. Icons for notifications and settings are visible at the top.

Real-Time Message Notifications

Get instant alerts the moment new messages arrive. With a message counter in the Salesforce utility bar and a badge on your notification bell, your team can respond instantly to incoming conversations.
A CRM dashboard displays account details for Sarah White, including contact info, address in San Francisco, and recent SMS messages with times listed on the right under Activity. Tabs and navigation options appear at the top.

Messages Saved in Salesforce

Automatically save messages and media to the Salesforce Activity History. Create a single, searchable messaging timeline alongside emails, calls and other customer interactions to maintain full visibility and compliance.
A computer screen showing a contacts list in Salesforce, with names, colored initials, and phone numbers. The Personal contacts tab is selected, displaying five contacts with checkboxes beside each name.

Salesforce Contacts

View and message Salesforce contacts seamlessly alongside contacts from your other business systems, without requiring full synchronization.
A Salesforce account page for Sarah White displays contact details, account info, mailing address, and a YakChat sidebar showing chat messages with contacts named Oliver Smith and Mason Sanchez.

Contact Matching

Match incoming messages to Salesforce contacts, displaying the contact name and linking the conversation to the customer record.
Login screen for YakChat with options: Continue with Salesforce, Continue with Webex, Sign in with Okta, and Continue with other options (Google icon). The Salesforce option is highlighted.

Salesforce Authentication

Access YakChat using your Salesforce identity – no additional usernames or passwords required.
One experience. Any platform

See YakChat on Other Platforms

The same omnichannel messaging experience — wherever your team works.