Messaging App
For Microsoft Teams
For Webex
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In the Browser
For iOS and Android
All Features
SMS
MMS
WhatsApp Business Messaging
RCS for Business
Power Automate
Browser extension
Tango Extend Integration
Bring your own SMS provider
WhatsApp for Webex
Meet customers where they are. YakChat brings WhatsApp Business messaging into Webex with enterprise-grade visibility, control, and compliance — connecting the channel your customers prefer with the platform your team relies on every day.
Connect . Collaborate . Comply
Why WhatsApp in Webex Matters
Customers' #1 channel
WhatsApp is Where Your Customers Are
For many customers, WhatsApp isn’t optional: it’s expected. It’s how they prefer to communicate with businesses, both locally and internationally.YakChat embeds WhatsApp Business Messaging directly into Webex, giving your teams an effortless way to engage customers in real-time — without switching apps or changing how they work.
Business messaging essentials
All the Features You Need...
Extend Webex beyond chat with powerful messaging features built for collaboration and compliance at scale.
Individuals & Teams
Add WhatsApp to individual user numbers with a personal inbox, or to your team's group number with a shared inbox so everyone can collaborate using WhatsApp.
Pictures & Files
Share images, videos, screenshots and documents instantly within the conversation, making it easier to provide context, resolve issues and move interactions forward in real time.
Broadcast Messages
Use Meta-approved WhatsApp templates to broadcast messages at scale. Each message is delivered as a private one-to-one conversation with full visibility, control and compliance.
...and All the Features You Could Wish For
Branded & Encrypted
WhatsApp Business Messaging displays your business name and logo, with encryption in transit — building trust, improving engagement, and ensuring secure communication.
Buttons & Read Receipts
Drive interaction with call-to-action buttons, quick replies, and read receipts to drive interaction, guide next steps, improve responsiveness and deliver faster, more consistent customer outcomes at scale.
Language Translation
Translate messages automatically in real time to chat effortlessly with international customers and teams, reduce friction and keep conversations moving smoothly across borders.
Unified contact hub
Connect with Contacts Wherever They're Saved
Bring together contacts from YakChat, Webex, Microsoft Outlook, SharePoint, and Entra ID into a single, unified view - so your team can quickly find, message and share contacts without switching systems. YakChat automatically matches phone numbers to contacts and displays names instead of just numbers, giving teams instant context and making conversations easier to manage.
Add YakChat from the Webex App Hub
Seamless WhatsApp Integration with Webex
Benefit from the most integrated and professional WhatsApp solution for Webex.
WhatsApp Alerts
Receive WhatsApp as Webex direct messages and get real-time notifications on both your desktop and mobile devices.
WhatsApp Chat
Reply to WhatsApp chats, start new ones and participate in group discussions using Webex direct messaging.
Embedded Messaging App
Use the YakChat app in the Webex sidebar to manage active WhatsApp conversations and access a complete set of advanced messaging features.
Webex Phone Number
Send and recive WhatsApp from your Webex Calling or Local Gateway-connected number, so recipients instantly recognise who's contacting them.
Webex Single Sign-On
Access YakChat with your Webex identity - no additional usernames or passwords to manage.
Desktop & Mobile
Enjoy the same WhatsApp experience across Webex desktop and mobile, so teams can pick up conversations wherever they work.
Flexible number options
No Webex Calling? No problem
WhatsApp Business can be set up on most phone numbers that can receive a call or SMS. After a quick verification, the number is connected to WhatsApp and can be used to send and receive messages directly in Webex — no Webex Calling phone plan required.
YakChat number
Grab a new SMS-only number in your local area
Landline/VoIP
Existing PBX, landline, SIP, and VoIP numbers
Compliance built-in
YakChat + WhatsApp: Compliance by Design
WhatsApp Business Messaging on personal phones puts your business at risk of shadow IT. Messages are scattered across individual devices with no central oversight, records or control.If a message is deleted, it’s gone. Lose an employee, and you lose the entire conversation. GDPR and FCA obligations around data access, retention, consent and auditability can be breached in an instant.YakChat provides a controlled, auditable way to use WhatsApp in Webex. Messages are centrally managed, archived and retained in line with organisational policies - ensuring data protection and compliance.Built-in opt-out handling ensures customer preferences are respected, reinforcing compliant messaging.
One platform. Every channel.
Add More Messaging Channels to Webex
WhatsApp is a core messaging channel, but effective engagement spans multiple channels. YakChat unifies SMS, WhatsApp and RCS in a single workspace — so teams can shift conversations between channels and devices without compromising context or control.
